Frequently Asked Questions


  1. Question: Exactly what am I buying?
    Answer: What you are purchasing is the 25 digit subscription code from the back of an Xbox Live Gold Subscription Card. These are valid unused codes for 1, 3, or 12+1 months of time on Xbox Live.
  2. Question: Do you store any of my personal information?
    Answer: No, your email is kept for identifying your subscription code if there is a problem. NO other information is stored on our servers.
  3. Question: What if I don't receive an email with my code?
    Answer: Be sure you have your spam filter set correctly and check your junk/spam mail folder. If you still haven't received it contact us at from the email address you used to purchase the code, or include that address in your email.
  4. Question: Do I need a broadband connection?
    Answer: Yes, to see a list of Microsoft™ Xbox Live® Compatible ISPs check Microsoft's™ website, http://www.xbox.com/en-US/support/connecttolive/xbox360/isps/intro.htm
  5. Question: Can I enter my new code while I still have time left on a card I used previously.
    Answer: Yes the time will stack on to the end so you won't lose any of the time you've paid for.
  6. Question: Should I know Microsoft's™ terms of use?
    Answer: Yes, Please read them here. http://www.xbox.com/en-US/live/legal/?WT.svl=nav
  7. Question: Should I use my code right away.
    Answer: Yes, all subscriptions have an expiration date that will be included in the email sent to you with the subscription code.